Frequently Asked Questions

Orders are dispatched within 2–4 business days. Delivery is approximately 5–14 business days to the USA and 7–16 business days to Europe, depending on your location.

We ship across the United States and most of Europe. You can confirm availability and see exact rates at checkout by entering your country.

Shipping is calculated by destination and parcel weight at checkout. Orders over the free-shipping threshold ship free.

We accept PayPal as well as major credit and debit cards processed securely through PayPal Checkout. You don’t need a PayPal account to pay by card.

Yes. Payments are handled entirely by PayPal — we never see or store your card details. All prices are in USD ($).

We accept returns within 30 days of delivery for unused items in their original condition. See our Return Policy page for full details.

Email us with your order number and we’ll guide you through the process.

Yes — every piece is handcrafted by Indonesian artisans using natural materials, so slight variations in size, tone and texture are normal and part of their charm.

Keep woven pieces out of prolonged direct sunlight and damp areas. Dust gently with a soft, dry cloth.