Frequently Asked Questions (FAQ)
Everything you need to know about ordering from Indonesia, international shipping, currencies, and returns.
1. Where do you ship from?
All orders are packed and dispatched directly from our studio in Pangandaran, West Java, Indonesia via DHL Express, Pos Indonesia EMS, and international postal partners including USPS for United States deliveries.
2. Which currency will I be charged in?
You can browse prices in USD, EUR, AUD, or GBP. All final checkout transactions via PayPal are processed in US Dollars (USD) at the transparent rate shown on your checkout summary.
3. Will I need to pay customs or import duties?
International shipments are sent on a DDU (Delivered Duty Unpaid) basis. Depending on your country's de minimis threshold (for example, USA, EU, UK, Australia, or Japan), local customs may assess import duty or VAT upon arrival.
4. Which countries do you ship to?
We currently ship to United States (USA), Australia, United Kingdom (UK), European Union (Germany, France, Netherlands, Italy, Spain), Japan, South Korea, China, Hong Kong SAR, United Arab Emirates (UAE), Malaysia, Thailand, Philippines, and Brunei Darussalam.
5. How do I care for handcrafted wooden tableware and tenun textiles?
For teak and mahogany woodcraft, hand wash with mild soap and warm water, dry immediately, and rub occasionally with food-safe mineral oil or beeswax. For handwoven Tenun Ikat and natural batik, hand wash cold using gentle detergent and line dry in the shade.
Our English-speaking support team is happy to help.