Return & Refund Policy

30-Day Quality Guarantee

If your item arrives damaged in transit or differs materially from your order, please contact support@nusaweavestudio.store within 7 days of delivery with photos of the item and outer packaging for a full replacement or PayPal refund.

Non-Returnable Items

Due to international food safety regulations, opened or custom-ground Specialty Coffee packages cannot be returned unless defective upon arrival.

Refund Processing

Approved refunds are issued directly back to your original PayPal account in USD within 3–5 business days.