Privacy Policy

This Privacy Policy explains how Nusa Weave Studio ("we", "us") collects, uses, and protects your information when you visit our store and place an order.

Information we collect

• Account details (if you create an account): your name and email address. Your password is stored securely (hashed) and is never visible to us.
• Order & shipping details: name, email, shipping address, phone number, and the items you order.
• Automatically: a small essential cookie to keep your cart and session working, plus standard server logs. With your consent, we also use analytics cookies (see below).

How we use your information

• To process and ship your orders, and send you order confirmations and shipping updates.
• To provide order tracking and customer support.
• With your consent, to understand and improve how our store is used.

Cookies

We use a strictly necessary cookie (NWSSESSID) so the cart, login, and checkout work — this cannot be turned off. Analytics cookies (Google Analytics) only load if you click "Accept" in our cookie banner. You can decline, and the site will work normally without them.

Payments

Payments are processed securely by PayPal. We never see or store your full card details — PayPal handles your payment information under their own privacy policy.

Messaging us (WhatsApp)

If you contact us using the WhatsApp button on our site, your message and phone number are handled by WhatsApp/Meta under their own privacy policy. We use these messages only to answer your questions and help with your order, and we never send you marketing messages without your consent.

Sharing your information

We share only what is necessary to fulfil your order — for example, your shipping details with the courier, and order totals with PayPal for payment. We never sell your personal data.

Data retention

We keep order records as long as needed to provide our service, handle returns, and meet legal/accounting requirements.

Your rights

You may request access to, correction of, or deletion of your personal data. To do so, contact us at hello@nusaweavestudio.store.

Contact

Questions about this policy? Email hello@nusaweavestudio.store.

This page is provided as a general template and is not legal advice. Please review it against the laws that apply to your business and customers.